Patience, Kindness, and a Smile
These 3 things really do go along way; a few weeks back, I traveled up north to help a friend with her 100-mile race. I found a ‘budget’ type of parking online because I didn’t want to deal with the new Uber situation at LAX.
Like most people, a new airport routine is stressful, not sure how much time to leave, where to go, etc. Luckily, I have google maps, so I figured I could find the parking garage, at a minimum.
I got myself parked, check one thing done.
Now to the real nerve-racking part, waiting for the shuttle. “Will it come soon” “Did I leave enough time.”
Then the negative talk set in, you should have stuck with what you know, you should have left earlier, you should have taken an Uber. I am sure you all are aware of the “shoulds.” I believe in 2020, I’d like to ban that word from my vocabulary.
Just to tease the 50 people waiting for this mysterious airport shuttle, one shows up. The driver parked and leisurely walks over to his co-workers, the parking staff says nothing.
Everyone in line nervousness shifted, looking at there watches, I hear a woman say to her husband, you had to go with the budget parking? I laughed as my inner voice was saying the same thing.
And then like magic the airport shuttle arrived, I think all 50 people waiting might have sighed but also felt nervous, will the shuttle stop, will we all fit.
Finally, the shuttle stops, the driver pops her head out and starts going through the instruction for the pickup and drop off. I think she must have noticed how tense everyone was, and she made a quick comment, “Y’all better squeeze in like sardines cause everyone is going to LAX on this shuttle.”
The entire group erupted in laughter, and it defused the aggravation instantly. The driver now had a bus full of fans instead of annoyed travelers.
I was really struck by her calmness and her leadership. She was able to defuse an uncomfortable situation with a big group of strangers. What I loved about this situation is it show me if I can practice patience and pause for 30 seconds, I can choose my reactions. The driver could have reacted to the tension in the room, and been justified in acting out, but she didn’t she took a minute and decided to be a calm leader. Good lesson there!
As I left, I gave the driver a tip and said thank you for being so lovely!
She really made my day.