by Jennifer | May 7, 2018 | Blog, Local Reviews, Yelp
Over the last few months, I have been thinking a lot about what makes an individual prefer one company over another. In my experience, it is not always who’s the most talented, fastest, smartest or cheapest. A lot of time it’s about service. Is it easy to do business...
by Jennifer | Feb 25, 2014 | Blog, Local Reviews, Yelp
How does one handle bad reviews? Through my experience, I believe it’s best practice that one should respond “publicly” to all online reviews. (Unless the reviewer is obviously making unreasonable claims). Here are some good reasons why. When...
by Jennifer | Feb 6, 2014 | Blog, Local Reviews, Yelp
By claiming your business listing you’ll be able to respond publicly and privately to online reviews, add photos, and additional information about your business such as, hours, website address, specialties, history, and an owner introduction. By claiming your Yelp...
by Jennifer | May 6, 2013 | Blog, Local Reviews, Yelp
As a business owner you can report an inappropriate Yelp review directly to Yelp if the review falls outside the Content Guidelines listed below. Inappropriate content: Colorful language and imagery is fine, but there’s no need for threats, harassment,...
by Jennifer | Apr 1, 2012 | Blog, Facebook, Local Reviews
One of my clients forwarded me this short article on restaurant ownership and social media. This article says it all. If you’re a small business owner, take a minute to read it. The internet has really changed the game for local business owners. The days of providing...
