I have had several clients over the last few months inform me that they have been contacted by companies that claim to work directly with yelp. The companies claim that they can get your bad reviews removed and/or get your filtered reviews moved from the filter to your listing. It has been my experience that these types of companies don’t follow through on their claims to help you with reviews on yelp, and IF they do, you run this risk of having a “Consumer Alert” banner placed on your Yelp business listing. It is simply not worth it. Just work slowly on your own yelp reviews. You will never make everyone happy, but if you provide good service and good food, it’s likely that your yelp reviews will improve over time.
Here is a link to the consumer Alert blog post http://officialblog.yelp.com/2014/05/attempts-to-mislead-consumers-not-on-our-watch.html?tl_ber=i4m1jBRWGQ3Nu0qXOQ2L-g&tl_sec=M&bert=i4m1jBRWGQ3Nu0qXOQ2L-g%3AM
And here is what yelp wrote in this weeks newsletter about it.
“We’ve recently seen several new reports about “reputation management” companies that claim to work with Yelp to remove your negative reviews, recommend certain reviews, or otherwise boost your ratings for a fee (of course!). If you’re wondering how these companies can make good on this offer, the answer is simple: they can’t. Consumer trust is our top concern, so businessescan’t pay Yelp or any third party to alter or remove their reviews. It’s also worth noting that brazen attempts to manipulate ratings and reviews on Yelp could result in a Consumer Alert being placed on your business profile.
If you’ve been contacted by someone offering something along these lines, we’d love to get the details so we can prevent them from preying on others. Please use this form to loop us in. For general questions, contact our user support team atwww.yelp.com/contact.
Finally, as we’ve said in the past, the best strategy for reputation management is to provide great customer service and respond diplomatically to your reviewers.”